Terms and Conditions 

Agreement between User and quantumironwork.com 

Welcome to quantumironwork.com. The quantumironwork.com website (the "Site") is comprised of various web pages operated by Quantum Ironworks, LLC ("Quantum Ironworks"). quantumironwork.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of quantumironwork.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. Please read the following Terms and Conditions carefully.

quantumironwork.com is an E-Commerce Site. 

Quantum Ironworks, LLC manufactures and sells custom cutlery, materials and tools. 

Privacy 

Your use of quantumironwork.com is subject to Quantum Ironworks Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices. 

Electronic Communications 

Visiting quantumironwork.com or sending emails to Quantum Ironworks constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing. 

Your Account 

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Quantum Ironworks is not responsible for third party access to your account that results from theft or misappropriation of your account. Quantum Ironworks and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion. 

Children Under Eighteen

Quantum Ironworks does not knowingly collect, either online or offline, personal information from persons under the age of eighteen. If you are under eighteen, you may use quantumironwork.com only with permission of a parent or guardian. 

Purchasing Policy

By purchasing from Quantum Ironworks, Buyer assumes the full and complete responsibility to comply with all applicable local, state, federal, and international laws with regard to the possession and use of any item purchased from Quantum Ironworks. Review your local municipal and state laws before ordering if you are in doubt. ABSOLUTELY NO SALES TO MINORS. Buyer represents and warrants that products ordered will be used in a lawful manner and that Buyer is of legal age. Quantum Ironworks will not be held liable for the misuse of any product.

All custom knives are sold AS IS. Quantum Ironworks strives to describe the features and condition of the knives we sell as accurately as possible. We are not responsible for slight variations in measurements, color, degree of defect (e.g. light scratch versus a scratch). Any remedy for an unintentional error in description, pricing, or availability is at our discretion.

Quantum Ironworks will not be held liable for any personal injuries, small or fatal, that occur while using any of our products.

Credit Card Details

Valid credit card information must be provided at the time of order. Payment is processed immediately once the order is placed and there shall be no refunds or credits unless authorized in writing by Quantum Ironworks.

Lead Times

Quantum Ironworks lead times are estimates. If a lead time is not specified, the product is expected to ship within 30 days.

Shipping

Quantum Ironworks is not responsible for lost/stolen or damaged packages. Insurance on a package is optional at checkout. All orders over $100 require signature upon receipt.

Cancellation/Refund Policy

All requests for an order cancellation must be submitted via email to quantum.ironwork@gmail.com. The customer assumes all responsibility and cost for returned items.
Quantum Ironworks has the right to cancel/refund orders made utilizing third party software.
All products manufactured and sold by Quantum Ironworks are considered a final and non-revocable sale at the option of Quantum Ironworks. All unused unopened products may be returned within 10 days if done so in the original packaging with all postage pre-paid. A restocking fee of 10% may be applied on all purchases over $100.

Warranty & Repairs

Custom Knives

If damage to a knife occurs during NORMAL use, at the full discretion of Quantum Ironworks we will inspect the damage via detailed images or video provided by the original buyer and owner and determine if the damage was caused by a manufacturing defect. Only manufacturing defects are will be eligible for a warranty claim.

All knives are custom one off products and each warranty claim (if approved) will be handled on a individual basis at the full discretion of Quantum Ironworks. Warranty claims will be processed via repair or refund depending on the defect. Refunds will only be issued when the product has been sent back to Quantum Ironworks.

Quantum Ironworks products require proper maintenance to function as intended, review our Knife Care guidelines. All products will experience every day wear and tear through normal use.  The nature of this every day wear and tear is subjective, and as such warranty can only be determined internally through Quantum Ironworks.

Custom Materials

All Quantum Ironworks materials are manually forged in house, due to the nature of our forging process, defects can occur in the material. Quantum Ironworks is a quality driven company but not all defects can be found with the naked eye, in some cases defects can not be detected until the material is processed.

If a defect is present, Quantum Ironworks will inspect the defect via detailed images or video provided by the original buyer and determine if the defect was caused by the manufacturing process. Only manufacturing process defects are will be eligible for a warranty claim.

All materials are custom one off products and each warranty claim (If approved) will be handled on a individual basis at the full discretion of Quantum Ironworks.

Copyright

All copyright, trademarks, and all other intellectual property rights in the Quantum Ironworks website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by or licensed to Quantum Ironworks or otherwise used by Quantum Ironworks as permitted by law.

In accessing the Quantum Ironworks website, you agree and represent that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial home use only. Quantum Ironworks is relying on the foregoing representation.

Links to Third Party Sites/Third Party Services 

quantumironwork.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Quantum Ironworks and Quantum Ironworks is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Quantum Ironworks is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Quantum Ironworks of the site or any association with its operators. 

Certain services made available via quantumironwork.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the quantumironwork.com domain, you hereby acknowledge and consent that Quantum Ironworks may share such information and data with any third party with whom Quantum Ironworks has a contractual relationship to provide the requested product, service or functionality on behalf of quantumironwork.com users and customers. 

No Unlawful or Prohibited Use/Intellectual Property 

You are granted a non-exclusive, non-transferable, revocable license to access and use quantumironwork.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Quantum Ironworks that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. 

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Quantum Ironworks or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.   

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Quantum Ironworks content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Quantum Ironworks and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Quantum Ironworks or our licensors except as expressly authorized by these Terms. 

Use of Communication Services 

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. 

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations. 

Quantum Ironworks has no obligation to monitor the Communication Services. However, Quantum Ironworks reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Quantum Ironworks reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. 

Quantum Ironworks reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Quantum Ironworks's sole discretion. 

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Quantum Ironworks does not control or endorse the content, messages or information found in any Communication Service and, therefore, Quantum Ironworks specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Quantum Ironworks spokespersons, and their views do not necessarily reflect those of Quantum Ironworks. 

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials. 

Materials provided to quantumironwork.com or posted on any Quantum Ironworks web page. 

Quantum Ironworks does not claim ownership of the materials you provide to quantumironwork.com (including feedback and suggestions) or post, upload, input or submit to any Quantum Ironworks Site or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Quantum Ironworks, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. 

No compensation will be paid with respect to the use of your Submission, as provided herein. Quantum Ironworks is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Quantum Ironworks's sole discretion. 

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions. 

International Users 

The Service is controlled, operated and administered by Quantum Ironworks from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Quantum Ironworks Content accessed through quantumironwork.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.   

Indemnification 

You agree to indemnify, defend and hold harmless Quantum Ironworks, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Quantum Ironworks reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Quantum Ironworks in asserting any available defenses. 

Arbitration 

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions. 

Liability Disclaimer 

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. QUANTUM IRONWORKS, LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. 

QUANTUM IRONWORKS AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. QUANTUM IRONWORKS, LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL QUANTUM IRONWORKS AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF QUANTUM IRONWORKS, LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. 

Termination/Access Restriction 

Quantum Ironworks reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Arizona and you hereby consent to the exclusive jurisdiction and venue of courts in Arizona in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. 

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Quantum Ironworks as a result of this agreement or use of the Site. Quantum Ironworks' performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Quantum Ironworks's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Quantum Ironworks with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. 

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Quantum Ironworks with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Quantum Ironworks with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English. 

Changes to Terms

Quantum Ironworks reserves the right, in its sole discretion, to change the Terms under which quantumironwork.com is offered. The most current version of the Terms will supersede all previous versions. Quantum Ironworks encourages you to periodically review the Terms to stay informed of our updates. 

Contact Us 

Quantum Ironworks welcomes your questions or comments regarding the Terms: 

Quantum Ironworks, LLC 

Email Address: quantum.ironwork@gmail.com 

Effective as of June 19, 2023